Testimony of

 

Marc Pearl

General Counsel & Senior Vice President

Information Technology Association of America

 

 

 

Before the House Judiciary Committee

Subcommittee on Courts and Intellectual Property

 

 

Hearing on

The Internet and Federal Courts:

Issues and Obstacles

 

 

 

 

June 29, 2000

 

 

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Testimony of

Marc Pearl

Information Technology Association of America

 

Before the House Judiciary Committee

Subcommittee on Courts and Intellectual Property

June 29, 2000

 

 

Introduction

 

I am Marc Pearl, Senior Vice President of Government Affairs and General Counsel of the Information Technology Association of America (ITAA). Our Association represents over 400 direct and 26,000 affiliate member companies in the information technology (IT) industry B the enablers of our technology-based and increasingly digital dependent Information Age economy. ITAA members are located in every state in the United States, and range from the smallest IT start-ups to industry leaders in the custom software, services, systems integration, telecommunications, Internet, and computer consulting fields. Additionally, ITAA serves as the Secretariat of the World Information Technology and Services Alliance (WITSA), an association of 41 IT organizations from around the world.

ITAA appreciates the opportunity to express our perspective on the subject of this hearing B The Internet and Federal Courts: Issues and Obstacles B particularly as it relates to the proposed Hague Conference Convention on Jurisdiction and Foreign Judgments. We commend this subcommittee for discussing the ramifications of this proposed treaty and the issues at hand.

This hearing will help educate and demonstrate the need for Congress, in general, and this Judiciary Committee, in particular, to actively engage itself in the debate and discussion on the legal similarities and differences between analogue and digital; between our traditional forms of establishing contractual relationships and what the Internet does to those agreements. We live in a networked world and our ability to confront issues of global legal impact cannot and should not be left solely to policymakers who reside in Paris, Geneva, Brussels, or Tokyo.

Electronic Commerce and Legal Uncertainties

The Internet presents a number of unique challenges to contractual relationships, which must be addressed domestically as well as globally. It is an interactive and ubiquitous medium, which defies traditional notions of Aphysicality.@  Additionally, this relatively new way of delivering information, products and services creates business uncertainty in that it transparently and effortlessly crosses state, provincial and national boundaries. The famous New Yorker cartoon exemplifies that no one knows if you are a dog on the Internet. Not only does this raise basic anonymity and privacy issues, but changes the way in which we treat and identify a Acustomer.@  What then is the true definition of a Aconsumer,@ for example, if we don=t precisely know with whom we are doing business online? Should there be differences in contractual terms between a large and small vendor and consumer?

ITAA has been the leading trade association voice in identifying and discussing these issues. We have worked closely with Congress, the Administration, state legislatures and foreign governments to confront many of the challenges and resolve many of the legal obstacles presented by the Internet and electronic commerce. Our ultimate goal has been to urge policymakers throughout the world to follow the principles put forth in the 1997 Clinton Administration document entitled: A Framework for Global Electronic Commerce, focusing on preventing premature regulation and legislation; encouraging industry self-regulation and technology solutions. Many of the legal and policy models found in traditional commerce may not be appropriate for e-commerce, for example.

A key necessity of Adoing business@ in the digital environment is knowing and then being able to abide by a common set of principles, laws and regulations.  These laws and regulations are under dynamic development and discussion throughout the world in a number of government, quasi-government and industry forums. I have attached to this testimony a document which was prepared by ITAA, WITSA and the United States Council of International Business (USCIB) and distributed at the recent E-Commerce Experts Meeting of the Hague Convention in Ottawa. It outlines a number of national and international organizations that are looking at the issue of jurisdiction in the context of global e-commerce.

In short, it would be imprudent for the United States to encourage the passage of a treaty dealing with a court=s enforcement of judgment regarding an electronic contract among foreign parties before a number of fundamental issues are settled at the outset of a contract=s formation. The draft Hague Convention woefully ignores the advent of electronic commerce and inadequately addresses its uniqueness as a means of facilitating the delivery of digital products and services. The United States government cannot and should not encourage a Diplomatic Conference to draft such a treaty until and unless it confronts the uniqueness and ubiquity of e-commerce, particularly regarding the many questions surrounding jurisdiction in the global digital environment.

E-Commerce in Context B The Digital Facts and Predictions

Before outlining the legal uncertainties, it is essential to put into perspective the growing significance of electronic commerce B not only in the United States, but also throughout the world.

If B as even Federal Reserve Chairman Allan Greenspan states B information technology is the engine of our country=s robust economic growth, then electronic commerce is its rocket fuel. Dramatic growth is occurring in business-to-business (B2B) and business-to-consumer (B2C) E-commerce, and more government services are being offered electronically. The Internet is literally rewriting economic history.

C     Based on surveys done by NUA Internet Surveys (http://www.nua.ie) and Fletcher Research more than 201,000,000 people (of 6 billion in the world) had Internet access in September 1999 B with connections growth in Europe at an annual rate of 138%.

C     IT represents over 6% of global gross domestic product (GDP), a spending volume of more than $2 trillion, and over 8% of US GDP B according to the WITSA-issued report Digital Planet

C     A recent US Department of Commerce report indicated that 35% of our nation=s real economic growth from 1995 to 1998 came from IT producers

C     Forrester, a respected market research firm, forecasts that the US e-commerce marketplace is worth $290 billion this year and will grow to more than $2.7 trillion by 2004

C     More than 100 million (37%) of Europeans will be online by 2004, more than 80 million in the Asia-Pacific region will be online by 2003, and only 35% of Internet users will be from the United States in 2003.

C     By 2005 almost 60% of all Internet users will speak a language other than English.

This new Aengine of the 21st century@ B enabled by the ubiquity of the personal computer, the maturation of computer networking and the phenomenal growth of the Internet B promises to change not only the methodology of business processes, but also the very way in which the whole supply chain is managed.

 

The simple reason the Internet is transformational is what Frances Cairncross of The Economist calls Athe death of distance.@  The traditional relationship between a seller and buyer in the pre-Internet world, even with supersonic airplanes, telephones, and faxes, was circumscribed by the physical distance between the two, especially when it came to exchanging information. Even large organizations were limited, as they could not afford to be in touch with a multiplicity of suppliers or customers. The Internet has virtually eliminated distance, boundaries, and those cost factors.

 

E-commerce is literally changing the way the world does business. It is proving to be a rising tide that can lift all boats B the multi-national corporation and the small main street shop owner alike. This is not, by the way, a one-way street of U.S. businesses selling products or services to the rest of the world. Businesses and consumers are able to obtain products and services from all parts of the world at competitive prices. The Web makes geographic distance, language and cultural barriers practically irrelevant.  For example:

 

C     Visit a site like http://www.peoplink.org and you will quickly appreciate how e-commerce can create global markets for small businesses. The site offers artwork from craftsmen and artisans from Asia, South America and Africa to buyers around the world.

C     Villages in Peru are now selling fresh vegetables directly to supermarkets and restaurants in New York City B an option that was simply not financially viable before the Internet.

C     Gold miners in the Amazon Basin now have direct, timely information about the global price of their precious commodity, empowering them in ways not possible before.

 

While businesses are sellers, they are also buyers. Just as the Internet empowers individual consumers, it empowers businesses as customers B giving them access to more vendors for the goods and services they need to operate.

 

However, while barriers to entry are low, it is important to recognize that there is a need for global cooperation by both business and government to facilitate e-commerce and to provide a substantial degree of Abusiness certainty.@  This is where, unfortunately, the Hague Convention proposal shows both its pre-maturity and immaturity.

 

Hague Convention and Enforceability of Judgments

 

A major foundation to attain global Abusiness certainty@ is providing a framework for businesses to understand basic precepts in the development of contract terms and conditions. It also entails allowing the contracting parties to privately contract acceptable terms, conditions and limitations, particularly with respect to recognizing which court is competent to hear any disputes. The ability of a court to then have its judgment (based on the contract terms negotiated by the parties) enforced in foreign jurisdictions, according to identifiable, clear and predictable rules, contributes to increased legal certainty. This should be the case, whether the parties are entering into traditional or electronic agreements, or providing/receiving analogue goods/services or digital widgets.

Many US companies, however, have long been concerned that foreign courts choose not to enforce U.S. court judgments, whether based in contract or not. Jurisdiction in cross-border transactions has always been B and with the proliferation of e-commerce is even more B an important issue for global business.

Since 1992, the Hague Conference has been reviewing this issue and released its Draft Convention on Jurisdiction and Foreign Judgments in Civil and Criminal Matters late last Fall. The proposed draft, however, does not adequately address the issues surrounding electronic commerce and the evolution of a national borderless technology of the Internet. Unfortunately, it ignores the reality and complexities of electronic commerce and its negative impact on business certainty for businesses and consumers. 

In the intervening eight years since this Convention was first conceived, traditional contracts for goods and services have increasingly migrated to the Internet. As I have attempted to point out above, new models of business relationships are being developed B including contracts for digital products, as well as the means of delivering products and services. It is becoming increasingly difficult for US courts at both the federal and state levels B let alone their counterparts throughout the world B to definitively resolve disputes regarding contract formation and contract interpretation.

When presented with the latest version of the proposed draft convention early this winter, every segment of the electronic commerce industry B representing backbone, hardware, software, telecommunications, content, retailer, and IT service provider B responded in kind. We analyzed the draft, identified a number of questions of particular concern to both the providers and users of IT regarding the potential impact on electronic commerce, and presented our concerns at the E-commerce Experts Meeting of the Hague Convention in Ottawa.

ITAA has helped lead an informal coalition of e-commerce companies and associations in identifying to the US government and the Hague Conference delegates an extensive list of issues implicitly and explicitly contained or ignored in the proposed draft. Our major concern focused on the proposed draft being too narrow and how it would negatively impact electronic commerce. We pointed out that by treating jurisdiction issues without treating choice of law issues would result in increasing, rather than decreasing legal uncertainty in the digital environment. We found that while the proposed Convention does not create substantive rules of law, nor set out rules for choice of law, it incorrectly assumes that a court properly seized with a case will apply a reasonable rule.

Some of the outstanding/unanswered issues we identified in the draft proposal include:

      C     Where and when is an electronic contract concluded?

      C     Does an electronic contract constitute a Awriting@?

      C     Is an electronic/digital signature on an electronic contract legally recognized and enforceable?

      C     What constitutes an Aoffer@ and/or an Aacceptance@ when utilizing the Internet?

The Hague Conference document attempts to resolve some of the enforcement of contract issues that present conflict among foreign claimants. With respect to e-commerce policy and legal issues, however, the document raises more questions than it answers, particularly in the areas of:

      C     Delivery and performance

      C     Payment

      C     Location of the parties

      C     Identity of the parties

      C     The ability of the contracting parties to utilize the principle of Afreedom of the parties@ to agree by contract to a jurisdiction in the event of a dispute.

The Internet=s impact on traditional legal doctrines also brings into question many of the proposed Asolutions@ contained in the Draft Convention on Jurisdiction and Foreign Judgments in Civil and Commercial Matters. This is a document intended to settle foreign jurisdiction issues following a court=s judgment. In addition to a severe lack of legal precedence, nationally and globally, a number of issues at the outset of a contract=s formation B which need to be settled long before contracting parties are in need of one court=s judgment and another court=s enforcement B have yet to be settled. Electronic commerce challenges the usual notions of jurisdiction and traditional legal frameworks, particularly in an increasingly global world where national borders disappear. These issues include:

      C     How to best Ainterpret the intent@ of the parties?

      C     How to apply the Areasonable person@ principle?

      C     What type of relationship exists or was contemplated?

      C     Who has jurisdiction in this contractual relationship?

      C     Which court can best settle Achoice of law@ issues arising from the contract?

      C     Should the Alaw of origin@ or the Alaw of destination@ apply?

Additional issues raised, but not adequately addressed or answered, in the draft Convention included:

      C     While the fundamental proposition of the proposed Convention states that a defendant may be sued in the courts of the State where it is Ahabitually resident@ B Can an entity be reside in more than one State?

      C     How should digital information, software products and IT services be treated B as goods, as services, or as something new and unique?

      C     How should Internet/website Asolicitations@ be handled?

      C     Can a Aconsumer@ (however it is ultimately defined) be precluded from selecting an Internet/online alternative dispute resolution mechanism?

      C     By merely establishing a website, is an online vendor engaged in trade or professional activities in or directed to the citizens in a foreign state?

      C     Should the proposed treaty also cover employment contracts, torts, and the converging mix of civil and criminal law issues?

      C     If the proposed Convention has carved out intellectual property and copyright disputes, why not trademark and in rem actions?

      C     What is the relationship of this proposed Convention with other conventions/treaties dealing with matters of jurisdiction B e.g. Brussels and Lugano Conventions? How will it deal with existing bilateral agreements and Aautonomous@ private international law rules?

These are just some outstanding questions left unanswered by this draft convention, which the e-commerce community has identified. This does not even touch upon the general jurisprudence issues that have been raised by other interested parties.

It is essential for the U.S. government and our key trading partners to review carefully the cost-benefit analysis of obtaining foreign court enforcements in the face of successfully meeting the challenges and obstacles presented by e-commerce.

 

Conclusion: Working Towards a Constructive Solution to a Difficult Issue

 

If there should be a fundamental principle for Internet public policy, it is to draw upon the wisdom of the Hippocratic Oath B Afirst do no harm.@  There is a natural temptation with technology policy to tinker at the margins to reach desired ends.  However, the Internet is evolving with such speed and dynamism that even the best-intentioned interventions can have unanticipated negative consequences.  In the United States, we are taking a market-driven approach to ensuring that parties may determine the appropriate technologies and rules for assuring the confidence and validity of an electronic transaction. The role of government should be to promote a technology-neutral legal framework and remove paper-based obstacles that are found in our laws and which impede engaging in e-commerce.

 

This Committee deserves great credit for pursuing these policies and discussing the relevant issues that impact global electronic commerce. Let us not act precipitously or permit foreign governments to push through a treaty, which is not in the best interests of US-based businesses and consumers, and which could negatively impact a global embrace of electronic commerce.

 

Thank you very much for this opportunity to appear before you today.


 

 

 

United States Council for

International Business

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Dear Delegates:

 

Jurisdiction in cross-border transactions is an important issue for global business. The Hague Conference has been reviewing this issue since 1992 and recently released its Draft Convention on Jurisdiction and Foreign Judgments in Civil and Commercial Matters. During the last eight years we have seen the advent of commercialization of the digital environment, adding a new element to the work of the Hague Conference.  

 

It is no surprise that jurisdictional issues have become more complex because of electronic commerce. Various organizations on a global and regional scale B both governmental and in the private sector B have begun to address the complexities inherent in better understanding the impact e-commerce has on the nature of contractual relationships.

 

At the request of the business community, the United States Council for International Business (USCIB) and the World Information Technology and Services Alliance (WITSA) together with other industry representatives and the Internet Law and Policy Forum, have attempted to set forth a non-exhaustive catalogue of completed and ongoing work being conducted in a wide variety of global fora on the issue of jurisdiction in the context of electronic commerce. 

 

Included is both the completed and ongoing work of the following organizations:

 


The Organization for Economic Cooperation and Development

The Free Trade Area of the Americas= Joint Government-Private Sector Committee of Experts on Electronic Commerce

The World Intellectual Property Organization

The Internet Law and Policy Forum

The Business and Industry Advisory Committee to the OECD

The International Chamber of Commerce

The Alliance for Global Business

The Global Business Dialogue for Electronic Commerce

The Global Internet Project

The TransAtlantic Business Dialogue

The TransAtlantic Consumers Dialogue

Consumers International

The United States Government

The European Union

The Hague Conference on International Private Law

The American Bar Association

The Information Technology Association of America

The Software and Information Industry Association

The Electronic Commerce and Consumer Protection Group

 

If you have any questions regarding the attached catalogue or the issue of jurisdiction in the context of electronic commerce, please do not hesitate to contact us during the Electronic Commerce and International Jurisdiction Expert Meeting organized by the Hague Conference.  If you cannot contact us during the meeting please feel free to leave a message for either of us at the Chateau Laurier where we will both be staying.

 

We look forward to discussing this important issue with you during the meeting.

 

 

Sincerely,

 

 

David Fares                                                       Marc Pearl

Director, Electronic Commerce                    General Counsel & Senior VP, Gov=t Affairs

USCIB                                                                 ITAA/WITSA

Tel:  (212) 703-5061                                          Tel:  (703) 522-5055

Email: dfares@uscib.org                                             Email: mpearl@itaa.org


 

 

JURISDICTION IN THE CONTEXT OF ELECTRONIC COMMERCE

The International And Regional Fora Addressing this Issue

 

Completed Work:

 


OECD Guidelines for Consumer Protection in the Context of Electronic Commerce: The OECD Guidelines negotiations lasted for approximately 2 years.  During that process there was much debate over the issue of jurisdiction. Some delegations supported the country-of-destination, others the country-of-origin, and yet others focused on the development of online dispute resolution mechanisms. In the end, the negotiations did not result in a definitive position on jurisdiction but rather recognized that e-commerce poses challenges to the existing legal framework on jurisdiction and recommended that consideration be given to whether the existing framework should be modified. [see Appendix 1]

       

Free Trade Area of the Americas= Joint Government-Private Sector Committee of Experts on Electronic Commerce: Report with Recommendations to Ministers:  The Experts Group stated that e-commerce is subject to the existing legal framework of jurisdiction.  However, it called on governments to examine the existing national frameworks and noted that it could be an issue of future work for the group.

 

World Intellectual Property Organization: WIPO has engaged in several activities with regard to private international law in the digital environment, as applied to copyrights and trademarks.  In particular, it has commissioned studies on the copyright issues which include sections pertaining to jurisdiction.  These studies can be obtained from the WIPO website.  WIPO is currently planning its future work program in this area.

 

Internet Law and Policy 1999 Annual Conference:  In 1999, the ILPF began its focus on the rules for exercising jurisdiction over electronic commerce across national borders.  It sponsored an international conference, Jurisdiction: Building Confidence in a Borderless Medium, to create a base line understanding among all stakeholders, including governments, consumer representatives, business and academics. Although participants were not asked to deliver formal conclusions, certain common themes emerged from discussions, including, with respect to cross border consumer transactions, the need for effective, alternative protections.  Those common themes from the conference were then presented as a Hearing Statement to the European Commission at its hearings on proposed amendments to the Brussels Treaty on 4-5 November, 1999.

       

Business and Industry Advisory Committee to the OECD:       During the negotiations of the OECD Consumer Protection Guidelines, BIAC, in coordination with the Alliance for Global Business, issued a Discussion Paper on Certain Aspects of Consumer Protection on Global Networks.  The Discussion Paper recognized the complexity of the issue of jurisdiction in the context of e-commerce.  BIAC recommended that there be an exhaustive review of the issue prior to governments making a definitive pronouncement on the issue. BIAC argued that premature conclusions that do not address practical realities and the unique circumstances of electronic commerce could create significant obstacles to the continued growth of electronic commerce.  

       

International Chamber of Commerce Briefing Note on Jurisdiction and Applicable Law in Electronic Commerce:  Similar to the BIAC Discussion Paper, the ICC Briefing Note, recognizing the complexity of the jurisdictional issue in the context of electronic commerce, called for a thorough review of the issue before governments make definitive pronouncements. It too argued that premature conclusions that do not address practical realities and the unique circumstances of electronic commerce could create significant obstacles to the continued growth of electronic commerce. The ICC proposed that the private sector should be given adequate time to assess the market and to develop initiatives, including dispute resolution mechanisms, to address business-to-business and business-to-consumer online disputes.

       

Alliance for Global Business B Global Action Plan for Electronic Commerce: The AGB Action Plan states that: ABusiness will work with governments to find solutions to the problems associated with determining the jurisdiction and applicable law in cyberspace.  Alternative dispute resolution mechanisms and third-party schemes for compliance with self-regulation are being developed by existing and new types of providers of dispute avoidance and resolution.@  It also recommends the following government action: AFreedom of contract should be the guiding principal in business-to-business relationships.  The international legal community has only just started reviewing the many complex legal issues surrounding applicable law and jurisdiction in cyberspace. Any premature regulation mandating the law and/or forum of the country of destination for consumer transactions could inhibit the growth of electronic commerce. Governments should rely on voluntary business self-regulatory practices and market pressures to develop more flexible and balanced solutions. The use of out-of-court dispute settlement procedures for consumers should be encouraged while maintaining court proceedings as the ultimate solution in case of conflicts.@

       

Global Business Dialogue on Electronic Commerce (GBDe): The GBDe has recommended that governments recognize the principle of freedom of contract in e-commerce disputes and respect agreements concerning choice of law and forum, subject to certain limited exceptions. In the absence of a contractual agreement, the GBDe argues, the country of origin should have jurisdiction over both consumer and business claims arising from e-commerce. In the GBDe=s view, criminal jurisdiction requires further study. The GBDe also favors the development of ADR mechanisms for both b-to-c and b-to-b disputes in e-commerce and urges governments to adopt the New York Convention or make modifications to their legal frameworks to allow easier enforcement of arbitration awards. The GBDe stresses that self-regulation is ordinarily preferable to government regulation and should be given time to develop.

       

Global Internet Project: The GIP issued a statement entitled AJurisdiction in Cyberspace@ in September 1999. The statement warns against premature, one-size-fits-all solutions to jurisdictional problems in cyberspace. It notes that jurisdictional solutions that are viable in the paper-based world may not always make sense in the online world.  It states: A[I]n many cases, they will be technologically impossible and economically unreasonable. Approaches grounded in traditional concepts of jurisdiction, may not always suit the needs of consumers, merchants or governments and may impede the use of e-commerce.@

 

TransAtlantic Business Dialogue: At the Berlin Conference in November, 1999 the TABD cautioned governments to avoid premature action that might lead to conflicting rules on jurisdiction.  Moreover, it generally supported the freedom of contract and the country-of-origin. It recommended government-industry cooperation to achieve greater certainty about jurisdictional rules and methods, including country-of-origin analysis and alternative dispute resolution (ADR).  Please see Annex 3 for the TABD recommendations.

 

       

TransAtlantic Consumers Dialogue: The TACD has recommended that consumers should have recourse at least to the laws and the courts of their home country and called for cooperation among governments in support of legal redress.

       

Consumers International: Speech by Pamela W.S. Chan, President B September 14, 1999:  AYThe extent to which this information can be made available would vary, depending on the complexity of the mechanisms that exist in the particular jurisdiction, and how difficult or easy it would be to include adequate information on a trader's website. Ideally, the applicable law for transactions should be the one of the country of the consumer and that the consumer should have recourse in his/her own jurisdiction. At the very least though, I think that a clear statement should be made as to what jurisdiction's laws would apply, in the same way that this information is provided in many written contracts. An easy way for traders to provide more detailed information to their customers, on consumer redress, would be to have a 'hot link' through to the appropriate national consumer organization.@

 

Ongoing Activities:

 

The U.S. Government:  The Federal Trade Commission (FTC) and the Department of Commerce (DOC) recently announced it would host a workshop to explore the use of alternative dispute resolution mechanisms for consumer transactions in the borderless online marketplace. The workshop aims to begin an open discussion of how alternative dispute resolution programs may contribute to fostering consumer confidence without unnecessarily burdening business, and to examine the use of alternative dispute resolution as one means of providing transparent, effective, quick and inexpensive redress for consumers engaging in online transactions. The FTC in its ongoing consideration of these issues held a workshop last spring on Jurisdiction in cyberspace.

       

The European Union B The Brussels Conventions, et al: The Brussels Convention established rules for the determination of jurisdiction, which were designed (1968) having in mind traditional trade and means of communication. The determination of the jurisdiction for cross border consumer disputes B based on the activity of the parties involved in the transaction B is one of the issues addressed.   The European Commission has proposed a revision to the Convention (in the form of a Regulation) that builds upon the existing Convention and, in the case of contracts concluded with consumers, establishes a special regime that excludes the ability of parties to determine the competent jurisdiction by the terms of their contract.  The Commission held a hearing on November 4-5, 1999 where it heard reactions from stakeholders on the proposed revision. There was no consensus among the stakeholders on the Commission=s proposal. The European Parliament is currently examining the Commission=s proposal and has expressed concerns about its potential affect on electronic commerce. The Parliament draft report (to be adopted in plenary in March) requests the Commission to defer the adoption of the draft Regulation.

       

Joint OECD, Hague, ICC Workshop on Online ADR:  The OECD, The Hague Conference and the ICC are co-sponsoring a workshop to outline issues regarding online alternative dispute resolution. This workshop is tentatively scheduled for June 2000.

       

Hague Conference on International Private Law: The Hague Conference is in the process of developing a Convention on Jurisdiction and Foreign Judgments in Civil and Criminal Matters. The Hague Conference is holding an E-Commerce Expert=s Group Meeting to discuss the effect of the Draft Convention on E-Commerce in Ottawa, Canada, February 28 B March 1, 2000.

       

Global Business Dialogue on E-Commerce: The GBDe has a Working Group on Alternative Dispute Resolution, which will analyze online ADR and provide recommendations to governments.

       

International Chamber of Commerce: The ICC Task Force on Jurisdiction and Applicable Law is in the process of drafting a comprehensive statement on this issue which will include a presentation of business requirements both in the context of business-to-business and business-to-consumer transactions. Moreover, the ICC is beginning to analyze its role in the development of an international online dispute resolution mechanism.

       

Internet Law and Policy Forum: The ILPF will continue to focus on jurisdictional issues over the coming year and will again sponsor its annual international conference, ILPForum 2000 on this topic. The conference will address the need for approaches to jurisdictional rules rationalized across different areas of the law and explore some areas, which have received limited attention thus far in the international dialogue.

 

Information Technology Association of America: ITAA=s IP Counsels Roundtable has been studying and analyzing the issue of Internet/Online Service Provider liability in the context of digital copyright protection for a number of years. In addition to looking at the impact legal, legislative, and regulatory interventions have on E-Commerce, the organization has been a leading advocate of >technology solutions.= It is currently turning its focus onto the broader content control issues and liability in the digital/Internet environment.

       

Software and Information Industry Association: The SIIA work program will focus on elements related to the effect of online jurisdiction issues on small and medium sized enterprises, the possible role of new technologies and the need for education.  In particular, SIIA will be developing an outreach program for companies using e-commerce to expand their markets to educate them on the legal questions and developments surrounding jurisdiction that includes best practices, education on available technologies to address jurisdiction questions, the inclusion of jurisdiction in the Electronic Commerce Web Resource and a compilation of references to additional public and private resources in the U.S. and elsewhere.

       

TransAtlantic Business Dialogue: The TABD will continue to evaluate the issue of jurisdiction online in 2000 building upon its current recommendations on the issue.

       

American Bar Association: The ABA is coordinating "Transnational Issues In Cyberspace: A Project On The Law Relating to Jurisdiction." This Jurisdiction Initiative focuses on jurisdictional and enforcement issues raised by the growth of electronic commerce. The project is committed to describing current law from various national perspectives in a number of substantive legal areas, considering policy implications raised by those laws, and developing suggestions for any necessary changes.

 

The Electronic Commerce and Consumer Protection Group: The ECCP Group is an industry group aimed at increasing the confidence of consumers who are making purchases online. To this end the companies are in the process of developing guidelines to establish a predictable and stable legal environment in which consumers and sellers can do business on the Internet.

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ANNEX 1 B RELEVANT PORTIONS OF OECD GUIDELINES

 

(59) VI. DISPUTE RESOLUTION AND REDRESS

 

(60) A. APPLICABLE LAW AND JURISDICTION

 

(61) Business-to-consumer cross-border transactions, whether carried out electronically or otherwise, are subject to the existing framework on applicable law and jurisdiction.

 

(62) Electronic commerce poses challenges to this existing framework. Therefore, consideration should be given to whether the existing framework for applicable law and jurisdiction should be modified, or applied differently, to ensure effective and transparent consumer protection in the context of the continued growth of electronic commerce.

 

(63) In considering whether to modify the existing framework, governments should seek to ensure that the framework provides fairness to consumers and business, facilitates electronic commerce, results in consumers having a level of protection not less than that afforded in other forms of commerce, and provides consumers with meaningful access to fair and timely dispute resolution and redress without undue cost or burden.

 

(65) B. ALTERNATIVE DISPUTE RESOLUTION AND REDRESS

 

(66) Consumers should be provided meaningful access to fair and timely alternative dispute resolution and redress without undue cost or burden.

 

(67) Businesses, consumer representatives and governments should work together to continue to use and develop fair, effective and transparent self-regulatory and other policies and procedures, including alternative dispute resolution mechanisms, to address consumer complaints and to resolve consumer disputes arising from business-to-consumer electronic commerce, with special attention to cross-border transactions.

 

            (i) Businesses and consumer representatives should continue to establish fair, effective and transparent internal mechanisms to address and respond to consumer complaints and difficulties in a fair and timely manner and without undue cost or burden to the consumer. Consumers should be encouraged to take advantage of such mechanisms.

 

                (ii) Businesses and consumer representatives should continue to establish co-operative self-regulatory programs to address consumer complaints and to assist consumers in resolving disputes arising from business-to-consumer electronic commerce.

 

                (iii) Businesses, consumer representatives and governments should work together to continue to provide consumers with the option of alternative dispute resolution mechanisms that provide effective resolution of the dispute in a fair and timely manner and without undue cost or burden to the consumer.

 

                (iv) In implementing the above, businesses, consumer representatives and governments should employ information technologies innovatively and use them to enhance consumer awareness and freedom of choice.

 

(68) In addition, further study is required to meet the objectives of Section VI at an international level.

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ANNEX 2 B RELEVANT PORTIONS OF BIAC DISCUSSION PAPER

 

Choice of Law and Forum:

 

A primary goal of commercial law is to develop legal certainty for transacting parties.  The issue of choice of law and choice of forum in the context of electronic commerce is a very complex issue. 

The Internet offers small and medium enterprises a global marketplace for their goods or services offering consumers greater choice.   Such choice could be greatly restricted if businesses are required to comply with a country of destination principle. Compliance with the laws of many different countries would impose tremendous costs on business and would be prohibitively expensive for small and medium‑sized enterprises.  It would also not offer businesses the certainty they need to offer their goods and services globally via the Internet and may lead them to voluntarily restrict transactions to limited jurisdictions thereby reducing consumer choice.  Electronic commerce will not be viable if every online transaction were subject to each set of laws in the jurisdiction of every potential consumer, laws which may subject the transaction to inconsistent regulations.  The lack of certainty would be exacerbated if a consumer uses an infomediary to purchase a good or service and pays for that good or service with digital cash.  In such a situation, a business would never know what laws and forum it is subjecting itself to. 

On the other hand, it is understandable that consumers cannot be expected to understand all of the consumer protection policies and laws where online businesses are located. 

 

Enforcement of foreign judgments is another complexity.  Is a consumer offered transparent and effective protection if they have the benefit of their laws and courts but cannot enforce a judgement against a business located in a foreign jurisdiction?  It is arguable that this offers less protection because the consumer may incur significant additional costs to bring an action, the potential judgement of which cannot be enforced. 

 

Given these and other complexities, a thorough and exhaustive review of this issue is essential before governments make definitive pronouncements.  Premature conclusions that do not address practical realities and the unique circumstances of electronic commerce could create significant obstacles to the continued growth of electronic commerce.  The private sector should be given adequate time to review the market and to develop initiatives to address this issue.  Such initiatives will take into consideration the demands of the market and the unique circumstances of electronic commerce.

5

 

ANNEX  3:            TABD Berlin Recommendations

 


Governments/administrations and industry should work to achieve greater certainty about the jurisdictional rules that apply to electronic commerce.  Possible jurisdictional methods include country-of-origin analysis and alternative dispute resolution (ADR) mechanisms.  Governments/administrations should pass any legislation that may be necessary to authorize and promote such ADR mechanisms in cases involving business entities or consumers.

Governmental/administration policies should encourage, or at least not impede, freedom of contract, whereby parties may adopt contract terms mutually agreeable to them for e-commerce as they do in traditional commerce.

In the absence of a choice of national forum provision in a contract or in case of a civil claim based on an alleged violation of a non-contractual obligation, the defendant, whether a consumer or a business entity, should be able to choose which court will rule on the case.

In the absence of a contractual choice of law, governments/administrations should adopt legal rules that apply the law of the country of establishment of the supplier of services/goods, recognizing that there may be areas such as disputes involving intellectual property rights where exceptions are appropriate.

It will be important especially for business-to-consumer trade that the Web site clearly state the supplier/vendors= country of establishment and inform the consumer of his/her legal rights or that there are other reasonable and equally effective means (if they exist) for the consumer to make informed choices and gain confidence in e-commerce.

Governments/administrations should avoid taking premature action on jurisdiction issues that might lead to conflicting rules in the global marketplace.

Therefore, Working Group V urges the EC and Council of Ministers to reconsider the draft regulation to transpose the Brussels and Lugano Conventions into European law, exposing e-businesses to litigation in all EU Member States.  Decision-makers should enter into a dialogue with consumers and industry representatives to find a well defined solution for consumer contracts, taking into account the legitimate interests of both.

6

 

 


 

ANNEX 4:  Information Regarding Existing Dispute Resolution Mechanisms

 

Name of Initiative

  BBBOnLine Reliability Program and BBBOnline Privacy Program

Objective

   BBBOnLine was established to help build consumer trust and confidence in online commerce.  The Reliability programs helps assure that a company=s advertising is truthful & accurate, the company commits to delivering the products & services offered and that, if the company cannot resolve a dispute with a consumer, it commits to using a third party arbitration/mediation program such as the Better Business Bureau.  BBBOnLine Privacy offers a comprehensive assessment process to measure a company=s ability to stand behind the promises made in its online privacy policy and offers a dispute resolution process for consumer privacy concerns.

Enforcement mechanism(s)

   In both the reliability and Privacy programs a company signs a license agreement committing to the principles of the program and the particular resolution process applicable to the program.

 

Leader(s) initiative

           

Issuing/

Implementing organisation(s)

   BBBOnLine is part of the Council of Better Business Bureaus representing 320 major corporations and 132 local Better Business Bureaus. The local bureaus have over

   270 000 business as part of their membership base.

 

Supporting organisation(s)

  

[expected] Date of issuance / implementation

   BBBOnLine Reliability was launched on 30 April 1997

   BBBOnLine Privacy was launched on 17  March 1999

Scope

           

General

   Both programs are applicable to all businesses that are able to meet the standards and other criteria of the program. 

 

Sector

   BBBOnLine Reliability is applicable to companies located in the United States and Canada. BBBOnLine Privacy is applicable to a company located anywhere if it markets to citizens of the United States or Canada. BBBOnLine is working with organizations in different countries to build co-operative partnerships to address privacy and consumer protection issues.

 

Geographic

  

Examples of application

   The BBBOnLine Reliability Program currently has 3,500 companies participating and new companies are being added at a rate of between 50 and 70 a week.  As of this date all disputes have been resolved without a formal arbitration needed.  The BBBOnLine Privacy Program has 60 companies approved and about 400 companies in one stage or another of the process.

Participation public sector

   BBBOnLine works closely with the US Federal Trade Commission, State Attorney Generals and local law enforcement organisations if a fraudulent or scam type web site is identified.  In developing the new Privacy program BBBOnLine worked closely with the Department of Commerce and Federal Trade Commission.  The Council of Better Business Bureaus has a long successful history working closely with appropriate government organisations.

For full text/further information consult/contact

   Mr Russell Bodoff

   Senior Vice President & COO

   BBBOnLine Inc.

   42 Wilson Boulevard

   Arlington, VA 22202

   Tel  703 247 9331

   Fax  709 276 8112

   e-mail: rbodoff@cbbb.bbb.org

   URL: www.bbbonline.org

  

Possible/expected evolution of the initiative

   Goal is to partner with other organisations to develop a global approach to building consumer trust and confidence n online commerce.

 

 

Name of Initiative

  CPA WebTrust

Objective

   To build trust and confidence in eCommerce by increasing consumer confidence in using the Internet

   Helping businesses deliver on their sales promises

Enforcement mechanism(s)

   WebTrust involves a full-scope audit of a website by an independent, specially trained CPA, or their equivalents around the world, using the WebTrust Principles and Criteria as a benchmark to determine the soundness of on-line businesses= activities.  Due to the nature of an audit, WebTrust is an effective eCommerce fraud deterrent and a comprehensive eCommerce seal of assurance.  All WebTrust audits are performed on site and involve a critical review of online businesses internal control policies and procedures related to eCommerce.

 

Leader(s) initiative

                                                                    

Issuing/

implementing organisation(s)

   American Institute of Certified Public Accountants, Canadian Institute of Chartered Accountants

 

Supporting organisation(s)

   VeriSign, Inc. is a strategic partner of CPA WebTrust and offers state of the art encryption technology to prevent the WebTrust seal from being copied on the Web.

[expected] Date of issuance / implementation

   Version 1.0 issued September 1997; Version 1.1 issued April 1999; Version 2.0 issued August 1999

Scope

                                                                       

General

   CPA WebTrust entails an independent CPA performing an audit of a website=s (1) business practices and privacy (tests to perform that an online business properly discloses business and privacy disclosures and can demonstrate compliance with those policies over a given time period); (2) transaction integrity (tests to determine that an on-line business can demonstrate a proven history of delivery goods and services at prices it agreed to with online consumers) and (3) information privacy (tests to determine that appropriate security measures are in place (such as firewalls, SSL technology) both during transmission of data online and also once information reaches an on-line business. 

 

Sector

   WebTrust is available to all sectors (public and private)

 

Geographic

   WebTrust is currently offered in the United States, Canada, the United Kingdom and Ireland, France, Australia and New Zealand.  Plans are underway for future expansion into other European countries and Asia.  Certain accounting firms have been granted worldwide licenses to offer WebTrust in any country where they have offices. WebTrust is scalable upwards to meet more rigorous laws or regulations in certain countries.  No exceptions or exclusions are ever made to the fundamental WebTrust Principles and Criteria.

Examples of application

   WebTrust is currently designed for use in a business to consumer application.  The AICPA has recently added WebTrust for Internet Service Providers into the WebTrust family of services.  Also expected in the near future are WebTrust for Certificate Authorities and WebTrust for Business to Business applications.

Participation public sector

   None

For full text/further information consult/contact

   Anthony Pugliese, Director of Assurance Services (212) 596-6083, apugliese@aicpa.org

   Sheryl Weiner, WebTrust Team Leader, (201) 938-3751, sweiner@aicpa.org

Possible/expected evolution of the initiative

   The AICPA anticipates WebTrust will evolve into the recognized seal of choice by consumers and businesses alike due to the fundamental nature of the program itself.  It represents an independent examination by a qualified CPA or their equivalents around the world.  WebTrust is an effective self- regulatory model for government due to its inherent fraud detection capabilities and its comprehensive nature. 

 


Name of initiative

  Cybertribunal

Objective

    The establishment of an innovative service for the prevention and resolution of conflicts arising in cyberspace by recourse to electronic mediation and arbitration.

 

Enforcement mechanism(s)

 

   The market.  Cyber-sellers (including any physical or legal person offering products, services or licenses on the Internet) are invited to obtain the CyberTribunal seal and post it on their Websites, thereby committing to submitting any conflict with clients to the mediation process and, if necessary, the CyberTribunal arbitration procedure.

 

Leader(s) initiative

Issuing/

Implementing organisation(s)

    The CyberTribunal is for now hosted at the University of Montreal, Quebec, Canada.

 

Supporting organisation(s)

    Ombuds-Online, an online mediation initiative, of the University of Massachussetts, USA.

[expected] Date of issuance /implementation

    June4th, 1998

Scope

 

General

    Areas of action are: electronic commerce, competition, copyright, trademark, privacy, freedom of expression and all other type of cases with the exception of cases under criminal law or involving public order (ordre public).  Services of arbitration and mediation are offered in English and French, and soon, in Spanish. The CyberTribunal will deal only with conflicts arising in cyberspace, not with conflicts arising in the physical world.

 

Sector

    Non sector-specific

 

Geographic

    No geographic boundaries: the Internet

Examples of application

    The CyberTribunal has dealt, since its launch, with cases involving mainly consumers and cyber-sellers (e-commerce disputes) and with copyright issues (disputes between two individuals concerning the ownership of some electronic materials accessible through a website).

 

Participation public sector

    Sponsored, in part, by the Quebec Government and the Government of Canada

 

For full text/further information consult/contact

    Prof. Karim benyekhlef at <karim.benyekhlef@umontreal.ca>

    URL: <www.cybertribunal.org>

 

Possible/expected evolution of the initiative

    Setting up partnerships with similar foreign endeavours to provide mediation and arbitration services worldwide on the Internet.

 

 

Name of Initiative

  Digital Signatures for XML

Objective

   Build privacy protection and personal information management tools into the infrastructure of the World Wide Web

Enforcement mechanism(s)

   P3P is a voluntary technical specification

 

Leader(s) initiative

                             

Issuing/

implementing organisation(s)

   World Wide Web Consortium

   Internet Engineering Task Force

 

Supporting organisation(s)

 

[expected] Date of issuance / implementation

   1Q2000

Scope

           

General

   Digital Signatures/Authentication

 

Sector

  

 

Geographic

   Global

Examples of application

   Ability to digitally-sign any document on the Web will enable applications such as electonic checks, web-based contracting, secure access to web pages, and trusted privacy policies through W3C=s Platform for Privacy Preferences (P3P).

Participation public sector

  

For full text/further information consult/contact

   Daniel J. Weitzner, Technology and Society Domain Leader, djweitzner@w3.org - http://www.w3.org/Signature/

Possible/expected evolution of the initiative

 

 

 

Name of Initiative

European Advertising Standards Alliance (EASA): Cross-Border Complaints System

Objective

The key objectives of the EASA=s development of self-regulation for the Internet are:

To provide effective channels for the resolution of cross border complaints about advertisements;

To develop high Internet standards through best advertising practice to give consumers confidence and trust in the advertisements they access;

To give national, European and International Governments, consumer bodies and opinion formers confidence in the advertising industry=s self-regulatory systems to keep the need for legislation to a minimum.

Enforcement mechanism(s)

National self-regulatory systems

 

Leader(s) initiative

           

Issuing/

implementing organisation(s)

EASA Internet Working Group/ National Self-regulatory Organisations

 

Supporting organisation(s)

EASA Members B Self-regulatory Organisations

[expected] Date of issuance / implementation

(July 1999 B issued to advertising industry bodies for consultation/feedback) Issuance expected in 2000

Scope

           

General

National self-regulatory codes/principles. The existing national self-regulatory systems for advertising in the EASA member countries

 

Sector

 

 

Geographic

The EASA has 27 members from 24 countries, and comprises of 22 European countries, including all European Union (EU) Member States, as well as two corresponding members in South Africa and New Zealand.  The national codes/principles are based on those drawn up by ICC.

Examples of application

The EASA established a cross border complaint procedure in 1992, and this has now been extended to co-ordinate consumer complaints about the content of electronic advertisements. The procedure is based on the country of origin principle, as prescribed in the EU Television Without Frontiers (Broadcasting) Directive (97/36/EC) and applies to complaints from one member country about advertisements that originate in another. These procedures are applicable for Internet advertising as self-regulation, backed up where appropriate by nationally based legislation, is seen to be the most appropriate and effective measure to provide protection for consumers while enabling commerce to flourish. To date the cross-border complaints system has closed a number of Internet complaints.

 

Participation public sector

National organisations and EU

 

For full text/further information consult/contact

Phil Murphy

Project Co-ordinator

European Advertising Standards Alliance

10A Rue de la Pépinière   

B - 1000 Brussels  Belgium   

Tel.: (+32 2) 513 78 06    Fax: (+32 2) 513 28 61

E-mail: library@easa-alliance.org

 

Possible/expected evolution of the initiative

This will contribute to a wider evaluation of internet advertising and cross-border complaints handling with the advertising industry, and to the stimulation of discussions that will aid our understanding and further develop the self-regulation of Internet advertising on a global level.

 

 

 

 

 

Name of Initiative

SILEC (Inter-American Society for the Freedom of Commercial Speech)

Objective

To defend freedom of commercial speech and to fight for recognition of the consumer's right to be fully informed regarding all lawful products throughout Latin America.  Three main lines of action: (1) communication of the doctrine of freedom of commercial speech; (2) promotion of advertising self-regulation; (3) dialogue with legislators and government.

Enforcement mechanism(s)

Voluntary acceptance of our guidelines, norms and recommendation by the leaders and other members of the advertising industry.  We work through bi-annual regional assemblies, symposia, seminars, conferences, alliances, meetings with government authorities, publications, etc.  We strongly promote industry self-regulation through a council formed by advertisers, advertising agencies and the media, using the ICC code of ethics as a guide.  Finally, due to the increase of globalization of advertising and growth in Internet usage and e-commerce throughout the region, we are also trying to create a Regional Self-Regulation Alliance with the objective of improving and/or promoting self-regulation and develop a complaint system for cross-border advertising.

 

Leader(s) initiative

           

Issuing/

implementing organisation(s)

SILEC is formed by 14 Latin American countries' advertisers, advertising agencies and the media, represented by their trade associations.  Working with trade associations allows us to act quickly and efficiently.

 

 

Supporting organisation(s)

Our efforts are also supported by B among others B the International Advertising Association (IAA).

[expected] Date of issuance / implementation

SILEC was founded in Caracas, Venezuela  on August 9, 1992

 

 

Scope

           

General

Business-to-Business action / observations.  However, the implementation of self-regulation is aimed at giving consumers confidence in advertising and reducing incentives for government regulation.

 

 

Sector

The advertising industry

 

Geographic

Latin American region

Examples of application

 

SILEC has caused the number of self-regulation systems in the region to double from 4 to 8 since its inception.  Awareness of the value and importance of self-regulation has been significantly heightened among Latin American industry leaders.  Governments in the region have changed their attitude toward self-regulation for advertising as a possible substitute to legislative restrictions.  We have achieved higher ethical standards among professionals leading the advertising and communications industry.  The initiative has also prevented the enactment of laws that would restrict or prohibit advertising for lawful products.

 

Participation public sector

None

 

For full text/further information consult/contact

José M. Gonzalez-Llorente

PMB 406

1172 South Dixie Highway

Coral Gables, Fl 33146-2918

USA

Fax: +1-305-661 8017

e-mail: jgllorente@aom.com

www.silecinternacional.com

 

Possible/expected evolution of the initiative

Affiliation of the remaining 5 Latin American countries.  Creation of a culture of freedom of commercial speech, ethics and responsibility in advertising in Latin American markets.  The conversion of Latin America into a self-regulated region in the next 5 years.  The education of new generations of advertising professionals on the subject of ethics and self-regulation.  The inception of a Latin American Self-Regulation Alliance to improve existing self-regulation, promote it in the markets where this practice does not exist, and develop a complaint system for cross-border advertising.  And as a result of all that, avoid unwarranted government regulation.

 

 

Name of Initiative

TRUSTe

Objective

Building consumer trust and confidence in e-commerce by empowering users to decide how their personally identifiable information will be used by the Web site.  To educate site developers on the importance of demonstrating the site=s commitment to addressing online privacy to both consumers and governments.

Enforcement mechanism(s)

Sites that choose to become licensees of the TRUSTe program must sign a one-year contractually binding licensing agreement.  The agreement must be renewed each year.  The agreement stipulates conditions by which the licensee must adhere, including privacy principles and escalation procedures. The site must demonstrate, to TRUSTe=s satisfaction, compliance with the TRUSTe privacy principles prior to obtaining the TRUSTe seal or trustmark. Over the course of the contract, subsequent reviews will be conducted by TRUSTe to ensure the site is in compliance with TRUSTe=s privacy principles and their own stated privacy practices.  A variety of mechanisms including offsite surfing of the site and Aseeding@ technologies are also used. 

The TRUSTe program also includes a consumer dispute resolution where consumers can voice concerns about TRUSTe licensees should their interactions with the licensee prove unsatisfactory.  Complaints generated by either a consumer or TRUSTe follow a progressive escalation process that is dictated by the licensing agreement.  Sites have agreed, by signing the contract, to cooperate with TRUSTe=s review and escalation process. TRUSTe also offers its special Children's privacy Seal, which has heightened requireme,y for websites directed at children under 13.

 

Leader(s) initiative

           

Issuing/

implementing organisation(s)

TRUSTeCthe digital industry=s only non-profit, self-regulatory effort focusing exclusively on individual privacy rights online.

 

 

Supporting organisation(s)

Founding Organisations:  Electronic Frontier Foundation, CommerceNet Consortium

[expected] Date of issuance / implementation

 

Commercial launch of the program:  June 1997 

 

 

 

Scope

           

General

Business-to-consumer primarily, business-to-business secondarily

 

 

Sector

All

 

Geographic

US, with presence established in Europe and Asia

Examples of application

# of licensees:  850 sites as of July 15, 1999

Influence of licensees:  15 of top 20 most visited sites, including all major Internet portals are TRUSTe licensees.  It is estimated that TRUSTe licensees reach 90% of US Internet users.

 

Participation public sector

TRUSTe has participated at a number of US government-sponsored forums including the FTC Privacy Workshop, the Department of Commerce Privacy Forum and privacy workshops.  In addition, TRUSTe has testified at congressional hearings and has presented its program internationally to OECD-led privacy workshops.

 

For full text/further information consult/contact

www.truste.org

Paula J. Bruening

Pbruening@truste.org

1816 S St Nw

Washington DC 20009

1-202-484-1900

1-408-342-1950

 

Possible/expected evolution of the initiative

The TRUSTe program has evolved in the 2 years since its commercial launch.  It is anticipated that further developments and changes will occur as market and government forces dictate.  Global expansion of the program is planned in 1999.